Hyster enjoys a unique relationship with our customers. We try to produce complete customer satisfaction created through world class manufacturing. Our goal is to anticipate the requirements of all our clients along with deal with them with forklifts which deliver the performance, the dependability and the value that they need.
Hyster completely believes in starting with the customer. The company performs annual focus groups and provides on-going voice of customer research which is conducted both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to guarantee the lowest ownership cost and total dependability all of Hyster's machines are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits really hold every employee responsible for constant quality, together with the 5s workplace organization in place to help us accomplish it.
Hyster provides a range of high quality features as standard with our products. By remaining dedicated to our focus on both quality and safety, and by being innovative from beginning to end, we offer several of the best material handling machines on the market. These are just a few of the reasons why Hyster has become a leader within the industry.